Per risolvere velocemente, sono stati applicati dei reset a chi era stato afflitto dal problema, dopo una manutenzione lampo durante la notte per le modalità classificate. Dopo queste azioni, il bug dovrebbe esser stato risolto completamente, ma alcuni utenti segnalano ancora problemi mentre altri ritengono ingiusto il reset del rango ottenuto con il sistema fallato.
Dylan Bates ha scritto
With yesterday’s patch, a number of players unfortunately encountered an issue that caused them to be placed at ranks that were significantly different from where they ended the previous season. This issue is unrelated to our Performance-Based Matchmaking implementation, and is instead a result of an issue with Matchmaking Rating seeding from the previous season. We’ve finished diagnosing the problem and are currently working on a fix which, once completed, means that we will be resetting the Hero and Team League records (including placement matches) of any affected accounts.
In order to implement the fix without taking down the servers, we will need to disable the Hero and Team League Matchmaking queues for roughly an hour. Our current plan is to start this in all regions at some point tomorrow, Dec 14, but we will keep this thread updated if anything changes. For players that have yet to complete your ranked placement matches, we recommend waiting until this issue is addressed.
We sincerely apologize for the inconvenience that this causes for those of you that have already made significant progress into Season 1 2018. We’re extremely excited to show off the major gameplay changes included in this patch, and will be working hard to implement a fix so you can experience everything the Nexus has to offer without major issues like this.
Thank you very much for your patience.
Loesby ha scritto
Good evening, everyone,
We've just completed the planned Ranked Mode resets for this season on affected accounts in all regions. Affected accounts will see that they are no longer placed, and internally, their ratings are now seeded properly for the new season. Thank you for your patience, and we deeply apologize for the inconvenience. We wish you all luck in your placements!